FAQs
Once we leave the premise, it is up to the customer to care for the inflatable. You will assume responsibility for any and all damage done not caused by ordinary wear and tear. Ordinary wear and tear is the normal deterioration of the inflatable when used properly and reasonably. You will be liable for any and all damage caused by cutting, tearing, overturning, overloading, exceeding weight capacities, improper use, abuse, lack of care, contamination, or use of chemicals, food, paint, silly string, mud, clay, etc.. that can cause damage to the unit. Should any of these arise at the time of pickup, cost of the damage will be assessed and be automatically billed to the customer.
Accidental damage fees can be waived if the customer has opted to purchase the Accidental Damage Waiver which can protect you from being liable to some unforeseen damages.
What business is a business without additional fees?! Maybe there are some, but we do have a few house keeping items that could cause additional fees to be added.
- Returned Checks – We only accept checks from churches, schools, and other corporate like entities and when a bad check is written, an additional $25 will be added to the balance for the returned check and the debacle it creates.
- Cleaning a unit is hard and requires a ton of work as is. If the unit, for any reason, accumulates gum, hair dye, candy, food stains, sticky substances, etc.. an additional cleaning fee of $200 will be assessed. Beware – Silly String and permanent markings causes permanent damage to the unit and will require a complete replacement of the unit by the customer.
- Making a “Dry” unit “Wet” when reserving a unit for dry use only will incur an additional $75 fee. We get it, it might be hot, and it may be tempting to throw some water on the unit to spruce up the fun but some of our units should not be getting wet, while others can but require additional time to clean, roll, and maneuver. That extra time you created, that was not previously accounted for at the time of the rental, can cause a delay for other customers and an inconvenience to our team. So order the unit “Wet” in advance if you think you’ll be adding water!
We are fully insured for general liability coverage. Our insurance covers our own negligence; not our customers. At the time of your reservation you will be required to sign a rental agreement and release form(s) that lists specific terms and conditions of the rental. Your organization may be added to our policy for your event with advance notice. Please request this prior to your event.
You bet they’re clean! We clean all of our units at the time of pickup, at the time of delivery, as well as regular deep cleans. We use commercial grade sanitizers and disinfectants to ensure your event is safe, clean, and bug free!
In the state of Ohio, Inflatables are considered “Amusement Rides” and therefore require yearly inspections and permits from the State of Ohio Division of Amusement Rides to operate. ALL of our units are inspected and permitted for use.
Unfortunately the guys that cover us and the units (aka insurance) do not allow us to offer customer pickup.
Yes the inflatable can end up in OZ if the wind is strong enough. We will not set up any unit if there is expected high winds for that day. Majority of our units have a 15 mph threshold. Anything above that would be considered high. If conditions change throughout the day, AFTER the rental has been delivered, you should power down the unit, contact us, and we can go over options. Safety always wins!
Why winds are dangerous…
If you are booking a “wet” unit, meaning you expect to have water rushing through it to intensify your fun a water source will be required. Each wet unit will have a spray hose attached but may not have the length to reach the water source at your location so we do ask that a standard hose is available if the distance exceeds our normal reach (about 100′).
During “playtime” the unit must be plugged in the entire time. The unit will begin to deflate if the blower is turned off. If you anticipate a long period of downtime, it is ok to turn off/unplug the unit. Our blowers are energy efficient and do not cost anymore than $0.15/hour to keep on so turning them off is not necessary. In the event
We do offer multi-day/hour rentals! All you have to do is choose your event start date and event end date and our system will charge you accordingly! Our rental rates have a base amount that is good for 6 Hours. Anything rented above 6 hours will incur an additional 3% of the rental cost per hour. There’s some pretty slick savings in multi-day/hour rentals!
Here is an example for a Bounce House Rental:
- 6 Hour Rental (10am-4pm) – $219 (Standard rate)
- 11 Hour Rental (10am – 9pm) – $251.85
- 24 Hour Rental (10am-10am next day) – $337.26
- 30 Hour Rental (10am – 4pm next day) – $376.68
- 35 Hour Rental (10am – 9pm next day)- $409.53
35 Hours of Play time for less than $12/hour in this example!
*If you were to rent the unit separately 2 days, 6 hour rentals (12 hours of play time total) – the cost would be $438! Multi-Day/Multi-Hours is the way to go!
We do… At Checkout you will have the option to keep the unit overnight for an additional $100. Pickup times will vary, but will be before 10:00 AM the next day. This allows the rental to still be rented later to another customer.
Overnight Rentals require the blower to be removed from the Inflatable and locked up in a secure location overnight. In the morning, rental(s) should be blown back up prior to us arriving to tear down.
The foam may leave you damp after a few minutes and you can easily dry off in the sun. The longer you stay in the foam, the more you get wet.
We will provide a full refund if any of the following conditions are met:
- You cancel your reservation outside of 30 days from your event
- We deliver the unit and there is a problem with it while our team is still on site. Our set up team will do a thorough inspection of the unit prior to leaving the location to ensure it is in good working condition. We will NOT provide a refund once our team leaves the premise. If a malfunction occurs, you should immediately contact us to discuss options.
We provide rain checks only if the weather was said to be “clear,” and a pop up thunderstorm or high wind situation occurs and continues for more than an hour. If a pop up event does occur during your event, call us immediately to advise so that we can assess next steps.
Every unit requires supervision. Even our adult parties need to have someone supervising during play. There should never be a time where someone is not monitoring play time. We will thoroughly train you or your designated attendant to operate the inflatable safely at the time of delivery. It’s then your responsibility to oversee the inflatable while it’s operational. Should you require an attendant outside of yourself or party guests, reach out to us prior to booking your rental. We may be able to provide someone from our crew for an additional $35 hour.
All of our prices include setup. Our delivery team will ensure everything is mounted and set up properly for you to enjoy every minute of your rental.
Each of our units have product dimensions and the requirement set up size. If you are not sure if your site location is sufficient enough, feel free to reach out and we can assess together. Also, all sites must be free and clear of clutter including pet waste. We will NOT deliver a unit that is covered in “land mines” (pet waste).
There is absolutely zero cleanup for you. A large amount of the foam evaporates within a few minutes to hours.
Early bird gets the worm they say. All of our rentals are first come first serve. Some units get booked in the winter for the following summer. We have Schools, Churches, and other regular customers who plan their budgets and year well in advance. If the day is open, we recommend you booking it!
As long as you want! Our standard rate is for a 6 hour rental period. Anything rented above 6 hours will incur an additional 3% of the rental cost per hour. Check out or FAQ on multi-day/hour rentals here. The earliest we can arrive is 10:00am. The latest we can do is 9:00pm (pickup in the wee hours of the night are often challenging)! This allows us to have ample time for deliveries and pickups.
We use only the highest quality solution for our foam. It’s bio-degradable, non-staining, non-toxic, and hypoallergenic! It’s also safe for babies, pets, the environment including lawns and gardens.
Our foam is made up of Sodium Lauryl Sulfate, Glycerol & Water. These are also the main ingredient used in things like shampoo, dish soap, and even toothpaste but without the additional chemicals and perfumes.
Yes! We only use the highest quality foam solution for our foam party events.
The foam is bio-degradable, non-toxic, non-staining and hypoallergenic. It is completely safe for kids, adults and even your pets! (Yes, we’ve done foam parties for dogs too)
We do require a 10% deposit of the total bill at the time of checkout. We are not in the air travel business so your deposit secures the date and unit and will not be overbooked. This is refundable if the cancellation is requested by the customer 1-9 days prior to the event. See our Cancellation FAQ for more information. Of course any cancellations initiated by the Bounce House Heroes will result in a full refund of your deposit.
Foam parties are priced by the hour. The current rate for a 1hr foam party is $325. Each additional hour is $250 thereafter. If the website is showing a higher than normal price, check the dates/times banner in green, it is likely selected for a 6 hour window or something like that.
If you do not have electricity on site you would have ended up renting a deflatable instead of an inflatable! Electricity is required! We have and will use up to 100′ of commercial grade extensions cords to get you power, but if you are unable to get power to the site location, we recommend renting one of our generators which will power the unit for the duration of your rental.
In most cases, we would have assessed the weather for the day and a decision would have been made to either go through with the rental or cancel. If a light rain is in the forecast (30% chance or less) and you chose to go through with the rental, a light rain shouldn’t hurt anything or anyone. No refunds will be issued.
If a pop up thunderstorm or high wind situation occurs all participants should seek shelter. Attendant should deflate the unit, unplug the blower, and if possible, move the blower to a covered area. If the situation continues for more than an hour call us immediately to advise so that we can assess next steps.
We provide the option to purchase the “Accidental Damage Waiver” at the time of checkout for an additional cost. Customer must select this coverage prior to delivery day and must have signed all contracts and agreements in order for this to be bound. Acceptance of a claim is based on the sole discretion of the Bounce House Heroes.
This waiver covers the following:
- Up to $250 per contract for accidental damage to the unit
- Up to $500 per contract for reasonable wear and tear to the unit
- Up to $1,000 per contract for pop up wind or storm damage while the unit is/was properly deflated.
This insurance is not liability insurance.
This does not cover equipment that turns up missing.
This does not cover theft, vandalism, silly string, misuse, and/or abuse.
You may have noticed at checkout a line item that says “Tax + OH State Recovery Charge.” We all know what a sales tax is so we won’t explain that here. What we will explain is the second part of that line item.
The “OH State Recovery Charge” is a charge that is added to a customer’s order to help recover costs The Bounce House Heroes is required to pay levied by state governments for us to operate an Inflatable Business in the state of Ohio. These charges are not taxes or surcharges which the local government requires The Bounce House Heroes to collect from its customers. Charges may vary based on the unit(s) rented.
We hate that this is even being looked at but do understand things happen.
- 31+ days from your event date – We will refund any payments received including the security deposit.
- 10-30 days from event date – We will refund any payments received less the security deposit. We will however allow you to use that security deposit as a credit towards a new reservation. That credit will expire after 1 year of it being issued.
- 1-9 days from your event date – We will refund any payments received less your security deposit. At this point your security deposit will be forfeited to the Bounce House Heroes.
- 0 days from your event date – If a cancellation occurs at the time of delivery, an additional $50.00 will be added to the security deposit for inconveniencing our staff.
Weather related cancellations, are the only exceptions where a 100% refund may be honored regardless of when the cancellation is made. Storms and High winds will be assessed the day of the event (no later than 8:00AM) and cancellations and refunds will be communicated. If light rain is in the forecast (30% chance or less) and you choose NOT to go through with the rental, we will allow you to use your security deposit as a credit towards a new reservation. That credit will expire after 1 year of it being issued.
We accept all major credit cards. Cash. Checks (only from Churches, Schools, and other Corporate Entities). PayPal and Venmo can also be used as a last resort, but not the preferred way to accept payments.
Swimwear or other light clothing is recommended. We also recommend that everyone brings a towel.
Swimwear or other light clothing is recommended. We also recommend that everyone brings a towel.
We will always set up BEFORE your event rental window. Our deliveries start at around 7:00AM and will go until we don’t have any left for that day. We will make every attempt to provide you with an ETA days prior to your event. We do provide text ETAs on your delivery day. In some rare occasions, we may have to delivery the day before in which we will also arrange with you.
Children’s parties, Day cares, Pre-Schools, block parties, School fun days, fairs, back to school festivals, fundraisers, fraternity and sorority parties, gender reveals, etc. Foam parties are great for children and adults alike!!
Your final amount is due on or before the day of delivery. When our driver arrives, if you have not already settled the bill, you should expect to pay the balance before the unit ever comes off the trailer. Since your deposit was made with a card, it can easily be charged upon arrival for the balance. Should you decide to pay cash, our driver can handle that. We do not however, carry change, so please have the exact balance ready. Again, we will not pull any items off the trailer until the balance is settled.
Every “surface” has its own set of challenges. Our typical and most common set up is placing a unit on grass and allows us to utilize stakes to mount the unit and is safe for the inflatable. While dirt is also outside and we can still use stakes for safety, dirt creates a mess and adds a ton of time for our cleaning crew. Indoor and Concrete requires the use of sand bags or water weights which have to be labored to the site and require more time at set up. Lastly park setups typically require additional insurance and permit requirements along with delivery and site challenges.
Adding water requires more time to setup, clean, roll, and pack up to the unit. We also provide a custom hose line that works with the unit. You simply attach it to your hose or bib at your site. So time, material, and labor; Thats why.
Short answer is, it shouldn’t. Lots of pressure might flatten grass, but it won’t usually kill it, and despite how heavy the inflatables are, they aren’t heavy enough to damage grass. And while grass can be suffocated by temporary structures, it takes longer than a few hours—or even a few days—to typically see that happen. If you have a multi-day rental, and the grass is looking brown after an event, it may have been distressed and needs to be revived. Shade and Water can typically revive discolored grass.
