OUR CANCELLATION POLICY

Our cancellation policy is defined below:

• 31+ days from your event date – We will refund any payments received including the security deposit.
• 10-30 days from event date – We will refund any payments received less the security deposit. We will however allow you to use that security deposit as a credit towards a new reservation. That credit will expire after 1 year of it being issued.
• 1-9 days from your event date – We will refund any payments received less your security deposit. At this point your security deposit will be forfeited to The Bounce House Heroes.
• 0 days from your event date – If a cancellation occurs at the time of delivery, we are on site with the items you rented, an additional $50.00 will be added to the security deposit for inconveniencing our staff.

Weather related cancellations are the only exceptions where a 100% refund may be honored regardless of when the cancellation is made. Storms and High winds will be assessed the day of the event (no later than 8:00AM) and cancellations and refunds will be communicated. If light rain is in the forecast (30% chance or less) and you choose NOT to go through with the rental, we will allow you to use your security deposit as a credit towards a new reservation. That credit will expire after 1 year of it being issued.